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The opportunity cost of a missed business call (part 3 of 3)
Business growth
The opportunity cost of a missed business call (part 3 of 3)

In the third part of our series on the opportunity cost of missed calls, we discuss the overall effect an unanswered phone can have on your business. But, there's an easy solution! Read on to find out more.

The opportunity cost of a missed business call (part 3 of 3)

Team AnswerForce

October 29, 2020

The opportunity cost of a missed business call (Part 2 of 3)
Business growth
The opportunity cost of a missed business call (Part 2 of 3)

In the second part of our series on the opportunity cost of missed calls, we discuss missed sales, wasted marketing efforts, public image, and the importance of productivity. Are missed calls harming your profits? Read on to find out.

The opportunity cost of a missed business call (Part 2 of 3)

Team AnswerForce

October 9, 2020

Improve your marketing with good customer service
Business growth
Maximize your marketing budget with good customer service

Many businesses recognize the importance of enticing new customers to call you. But that's only half the battle: it's just as important to provide a good experience once you have their attention.

Improve your marketing with good customer service

Team AnswerForce

October 2, 2020

Congratulations to 2020’s WHVACR scholarship winners!
Business growth
Congratulations to the winners of 2020’s WHVACR scholarship!

As a sponsor of the 2020 WHVACR Scholarship, AnswerForce is thrilled to congratulate this year's winners! The scholarship awards $2,000 each to talented women in the HVACR industry, to help them learn the trade.

Congratulations to 2020’s WHVACR scholarship winners!

Philip Wilson

September 30, 2020

Celebrating National IT Professionals Day
Business growth
Celebrating National IT Professionals Day

Happy National IT Professionals Day! As an IT professional, your remit encompasses many responsibilities. Among these is the expectation that you will bring greater efficiency to the workplace. Here's how live answering can support that goal.

Celebrating National IT Professionals Day

Patrice Burnside

September 1, 2020

Four ways a call center can help franchises scale
Business growth
Four ways a call center can help franchises scale

The ability to scale is often a major challenge for franchises. Some have mastered it and provide a consistent experience with every customer interaction, while others struggle. Explore four solutions.

Four ways a call center can help franchises scale

Jerry Stitzel

August 25, 2020

Call answering service levels: key indicators to measure and monitor
Business growth
Call answering service levels: key indicators to measure and monitor, for customer satisfaction

Whether you're considering a call answering service, or simply evaluating internal service, certain key metrics should be considered. Learn what you should ask about and measure in call answering.

Call answering service levels: key indicators to measure and monitor

Patrice Burnside

June 30, 2020

Live answering: learn how a live receptionist team enables success
Business growth
Live answering: learn how a live receptionist team enables success

By providing a team of professional receptionists who can answer calls  24/7, you can convert more callers into loyal customers, while retaining existing ones. Learn more about live call answering.

Live answering: learn how a live receptionist team enables success

Patrice Burnside

June 24, 2020

Bilingual call answering: open the door to new customer opportunities
Business growth
Bilingual call answering: open the door to new customer interactions and growth opportunities

A bilingual answering service makes it easier for callers to interact with your business. Bilingual agents listen for information that leads to growth opportunities. Discover how bilingual answering adds value.

Bilingual call answering: open the door to new customer opportunities

Patrice Burnside

June 22, 2020

Discover how after hours call answering works
Business growth
Discover how after hours call answering works... from weekends to temporary closures

In an ideal world, when you leave the office, the last thing you should be thinking of is work. Still, niggles may arise: What if I miss an important customer opportunity? After hours call answering ensures you can switch off, while still being 24/7.

Discover how after hours call answering works

Patrice Burnside

May 28, 2020