Four ways a call center can help franchises scale

The ability to scale is often a major challenge for franchises. Some have mastered it and provide a consistent experience with every customer interaction, while others struggle. Explore four solutions.

Jerry Stitzel

August 25, 2020

Business growth

Call answering service levels: key indicators to measure and monitor, for customer satisfaction

Whether you're considering a call answering service, or simply evaluating internal service, certain key metrics should be considered. Learn what you should ask about and measure in call answering.

Patrice Burnside

June 30, 2020

Business growth

Live answering: learn how a live receptionist team enables success

By providing a team of professional receptionists who can answer calls 24/7, you can convert more callers into loyal customers, while retaining existing ones. Learn more about live call answering.

Patrice Burnside

June 24, 2020

Bilingual call answering: open the door to new customer opportunities

Business growth

Bilingual call answering: open the door to new customer interactions and growth opportunities

A bilingual answering service makes it easier for callers to interact with your business. Bilingual agents listen for information that leads to growth opportunities. Discover how bilingual answering adds value.

Patrice Burnside

June 22, 2020

Business growth

Discover how after hours call answering works... from weekends to temporary closures

In an ideal world, when you leave the office, the last thing you should be thinking of is work. Still, niggles may arise: What if I miss an important customer opportunity? After hours call answering ensures you can switch off, while still being 24/7.

Patrice Burnside

May 28, 2020

Business growth

Manage IT tickets more effectively with the Autotask integration

The AnswerForce-Autotask integration allows details of calls and web chats — name, job title, contact information, issue description and more — to flow into corresponding data fields inside Autotask. You can then begin triaging and resolving tickets.

Patrice Burnside

May 20, 2020

Business growth

Enabling more revenue opportunities with 24/7 answering and a phone system mobile app

Great outcomes can be expected when you provide 24/7 live call answering. The possibilities become even brighter when your team gets instant notifications of customer opportunities, thanks to a simple app.

Patrice Burnside

May 18, 2020

Business growth

Celebrating incredible virtual receptionists on National Receptionists Day

Happy National Receptionists Day! Let's celebrate with some great stories of the extraordinary role played by receptionists in the lives of customers and the livelihood of businesses everywhere.

Patrice Burnside

May 12, 2020

Business growth

Survive the chaos of running a business from home, thanks to live answering

You know the story: Playtime is on. It's cute. It's learning. It's... messy. Then, the phone rings. You turn your back for a minute. You probably know what happens next, and that’s why we’re giving 50% off your first month of 24/7 call support.

Patrice Burnside

May 7, 2020

The business game plan: 3 strategies to renew your lead gen activity during a recession or quiet period

Business growth

The business game plan: 3 strategies to renew lead generation during quiet periods

Now is the ideal time to begin reviewing your customer acquisition game plan. Read on to discover the top three strategies for renewing your lead gen activity during quiet periods, or even in a recession.

Jerry Stitzel

May 7, 2020