(800) 461-8535
The opportunity cost of a missed business call (Part 2 of 3)
News
The opportunity cost of a missed business call (Part 2 of 3)

In the second part of our series on the opportunity cost of missed calls, we discuss missed sales, wasted marketing efforts, public image, and the importance of productivity. Are missed calls harming your profits? Read on to find out.

The opportunity cost of a missed business call (Part 2 of 3)

Team AnswerForce

October 9, 2020

From pathos to joy: a snapshot of life as a virtual receptionist
News
From pathos to joy: a snapshot of life as a virtual receptionist

From the moment you sit down and don the headset, to the minute you clock off, every shift as an AnswerForce receptionist is full of surprise and amusement. Discover more from behind the scenes.

From pathos to joy: a snapshot of life as a virtual receptionist

david simcock

September 23, 2020

Pace, tone, detail: anecdotes from a proactive listener
News
Pace, tone, detail: anecdotes from a proactive listener

Handling calls is not simply a case of question and answer. Callers are real people with real issues, and their cases must be dealt with respectfully. David Simcock shares anecdotes of proactive listening, from life as an AnswerForce receptionist.

Pace, tone, detail: anecdotes from a proactive listener

david simcock

September 22, 2020

Celebrating National IT Professionals Day
News
Celebrating National IT Professionals Day

Happy National IT Professionals Day! As an IT professional, your remit encompasses many responsibilities. Among these is the expectation that you will bring greater efficiency to the workplace. Here's how live answering can support that goal.

Celebrating National IT Professionals Day

Patrice Burnside

September 1, 2020

Call answering service levels: key indicators to measure and monitor
News
Call answering service levels: key indicators to measure and monitor, for customer satisfaction

Whether you're considering a call answering service, or simply evaluating internal service, certain key metrics should be considered. Learn what you should ask about and measure in call answering.

Call answering service levels: key indicators to measure and monitor

Patrice Burnside

June 30, 2020

Legal answering FAQs: what to expect from a third-party partner
News
Legal answering FAQs: what to expect from a third-party partner answering your firm's calls

Are you considering additional call answering support for your legal firm? Learn more about the ins and outs of legal answering, including after-hours calling, firm representation, and more.

Legal answering FAQs: what to expect from a third-party partner

Devika Deshpande

June 29, 2020

Live answering: learn how a live receptionist team enables success
News
Live answering: learn how a live receptionist team enables success

By providing a team of professional receptionists who can answer calls  24/7, you can convert more callers into loyal customers, while retaining existing ones. Learn more about live call answering.

Live answering: learn how a live receptionist team enables success

Patrice Burnside

June 24, 2020

Bilingual call answering: open the door to new customer opportunities
News
Bilingual call answering: open the door to new customer interactions and growth opportunities

A bilingual answering service makes it easier for callers to interact with your business. Bilingual agents listen for information that leads to growth opportunities. Discover how bilingual answering adds value.

Bilingual call answering: open the door to new customer opportunities

Patrice Burnside

June 22, 2020

From customers to analysts, AnswerForce noted for excellence
News
From customers to analysts, here's how to find more AnswerForce reviews

Whether you represent a small business, a larger enterprise, or a franchise, we want your call answering experience to be great. Discover how the service excels, in feedback shared by customers and analysts.

From customers to analysts, AnswerForce noted for excellence

Devika Deshpande

June 4, 2020

Celebrating incredible virtual receptionists on National Receptionists Day
News
Celebrating incredible virtual receptionists on National Receptionists Day

Happy National Receptionists Day! Let's celebrate with some great stories of the extraordinary role played by receptionists in the lives of customers and the livelihood of businesses everywhere.

Celebrating incredible virtual receptionists on National Receptionists Day

Patrice Burnside

May 12, 2020