Solutions to provide a human connection this holiday season

This holiday season will be unlike any we have experienced in our lifetime. Although the world has turned to virtual solutions, and business has changed, there are still simplesolutions for forming a human connection with customers over the holidays.

Jerry Stitzel

November 17, 2020

Small business

The opportunity cost of a missed business call (part 3 of 3)

In the third part of our series on the opportunity cost of missed calls, we discuss the overall effect an unanswered phone can have on your business. But, there's an easy solution! Read on to find out more.

Team AnswerForce

October 29, 2020

Small business

The opportunity cost of a missed business call (Part 2 of 3)

In the second part of our series on the opportunity cost of missed calls, we discuss missed sales, wasted marketing efforts, public image, and the importance of productivity. Are missed calls harming your profits? Read on to find out.

Team AnswerForce

October 9, 2020

Improve your marketing with good customer service

Small business

Maximize your marketing budget with good customer service

Many businesses recognize the importance of enticing new customers to call you. But that's only half the battle: it's just as important to provide a good experience once you have their attention.

Team AnswerForce

October 2, 2020

Congratulations to 2020’s WHVACR scholarship winners!

Small business

Congratulations to the winners of 2020’s WHVACR scholarship!

As a sponsor of the 2020 WHVACR Scholarship, AnswerForce is thrilled to congratulate this year's winners! The scholarship awards $2,000 each to talented women in the HVACR industry, to help them learn the trade.

Philip Wilson

September 30, 2020

Small business

Celebrating National IT Professionals Day

Happy National IT Professionals Day! As an IT professional, your remit encompasses many responsibilities. Among these is the expectation that you will bring greater efficiency to the workplace. Here's how live answering can support that goal.

Patrice Burnside

September 1, 2020

Small business

Four ways a call center can help franchises scale

The ability to scale is often a major challenge for franchises. Some have mastered it and provide a consistent experience with every customer interaction, while others struggle. Explore four solutions.

Jerry Stitzel

August 25, 2020

Small business

Call answering service levels: key indicators to measure and monitor, for customer satisfaction

Whether you're considering a call answering service, or simply evaluating internal service, certain key metrics should be considered. Learn what you should ask about and measure in call answering.

Patrice Burnside

June 30, 2020

Small business

Legal answering FAQs: what to expect from a third-party partner answering your firm's calls

Are you considering additional call answering support for your legal firm? Learn more about the ins and outs of legal answering, including after-hours calling, firm representation, and more.

Devika Deshpande

June 29, 2020

Small business

Live answering: learn how a live receptionist team enables success

By providing a team of professional receptionists who can answer calls 24/7, you can convert more callers into loyal customers, while retaining existing ones. Learn more about live call answering.

Patrice Burnside

June 24, 2020