After-hours answering
for home services.
Life isn't 9-5, and an after-hours answering service ensures
your business isn't either.
Win new jobs
after hours.
Answer every call, qualify every lead, and schedule follow-up appointments 24 hours a day.
With specialist virtual receptionists covering HVAC, roofing, restoration, and home services, your customers can always speak to a friendly and understanding professional.
Services
Be there whenever you're needed.
Get 24/7 live call answering to support customers and grow your home service business.
Always-on call answering
Support your customers 24/7 and win new business around the clock.
Afterhours support
Switch off without worrying that you are missing out on valuable business.
Capture leads
Gather the details you need with custom scripting and software integrations.
Efficient dispatch
Direct urgent calls and jobs to your on-call staff based on your schedule.
Customer satisfaction
Keep your customers happy and encourage loyalty by being available 24/7.
Instant notifications
See notifications, calls, and new inquiries on the go in the AnswerForce app.
Missed calls are
missed jobs.
You're busy. But missed calls and not following up on leads quickly results in lost customers. After-hours answering keeps you open for business even when you're not working.
Hear how
we
sound.
Plans that include more.
Get a plan that's built to give you more time and flexibility, support your clients, and
work with your processes.
Community is at the heart of what we do.
Giving Back to
the community.
We give back 1% to help
communities thrive.
Pledge People
Not Bots.
We pledge to use real people
in customer interactions.
In our customers’ words.
Frequently asked questions.
What is an after-hours call answering service?
An after-hours call answering service helps ensure that all calls to your business get answered quickly by a real person, even outside your working hours. It works on a distributed network of live receptionists to answer phone calls and engage in web chats. The response style is always professional and quick.
What is considered 'after hours'?
After-hours calls include any that arrive after your business is closed or before it opens. When it comes to your AnswerForce plan, all calls are charged at the same rate. There's no difference based on time of day, weekends, or holidays.
Who answers incoming calls outside of business hours?
A team of live virtual receptionists, work together across different time zones to ensure all your calls continue to be answered, day or night, every day of the year.
What happens during weekends and other national holidays?
We answer calls, 24/7. Your plan remains active and fully supported during weekends and holidays. There's no extra charge for answering on weekends or holidays with AnswerForce.
Will my callers know their calls are being supported by a third-party receptionist?
Your team of dedicated receptionists represents your business. They follow an agreed script to ensure your business is always professionally represented. If they do not know the answer to a question, they will take the caller's details and arrange a call-back. Callers cannot usually tell that a third-party receptionist has answered - unless you want our team to let them know.
I have more questions about after hours call answering. Can you help?
You can read more FAQs on after hours call answering, or give us a call on (800) 461-8535.