Calls fuel your business growth.
Answer every call with a 24/7 restoration answering service.
A service that scales with you.
Demand changes throughout the year. Scale your service in seconds to respond to changing demand and say hello to limitless growth opportunities.
Easily adapt to meet call surges with ease. Get a restoration phone answering service that scales with your business.
Grow your restoration business.
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Built for restorers.
Solutions built to grow your business. Your plan includes a huge range
of additional services, tools and integrations.
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How to prepare for
hurricane season call surge.
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There for every step.
The first notice of loss is often the trigger that kickstarts a new project. Say goodbye to missed calls and focus on prioritizing the projects that grow your restoration business.
Plus, with a team of 24/7 receptionists, you can meet response times for TPAs and capture more growth opportunities.
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Supporting your callers at all hours.
Calls come in even after you've downed tools down for the day. But you need the freedom to switch off. Give callers a warm greeting from real receptionists regardless of when they reach out with an after-hours answering service.
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In our customers’ words.
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Discover some of the top features and benefits of a live answering service.
Frequently asked questions.
Have questions?
Call us (800) 461-8535 or
email us sales@answerforce.com
What is a restoration answering service and why should I use restoration answering service?
In restoration every call can be worth thousands of dollars, you don’t want them calling the competition. A disaster restoration answering service like AnswerForce stops you missing calls and new customers. Our receptionists answer calls 24 hours a day, with scripts fully customized to your business so they always ask the right questions.An emergency restoration answering service like AnswerForce answers calls 24/7, is built to be scalable for call surges, and fits into your existing processes so you make the most of every new lead.
Do you provide after-hours answering service for restoration companies?
Yes. Restoration businesses need to be able to answer calls 24 hours a day, so after-hours answering is included free of charge in all AnswerForce plans.Your AnswerForce plan will include evening, after-hours, and weekend answering. Since disasters and emergencies never stop, our teams will also answer for you on holidays to allow you and your team to take more of a break.
Do you offer an emergency restoration answering service?
Yes. As well as answering 24/7, our receptionists can answer emergency restoration calls. All your calls are answered in seconds, with receptionists using a script our team has built with you. They can ask qualifying questions to establish if the call is an emergency, capture the right information and, if needed, dispatch your technicians. All call information will be sent to you (in our app, by email, by SMS, or to your restoration CRM software).Full script customization is included free of charge in our plans, along with the ability to have multiple scripts for different purposes (e.g. after-hours, call surges, and holidays).
Do you provide call filtering to block spam calls?
Yes. AnswerForce has several features so you get the most out of your plan.
- Verified Contacts lets you save key information (like contact details and addresses) so you’re not asking repeat callers for the same information multiple times. This saves you time on each call and offers a better experience for your customers.
- Blocked Contacts allows you to block numbers that repeatedly call and waste your time.
- First 30 calls under 30 seconds free each month with quick ways to skip through solicitor calls, so you’re not paying for calls that are not valuable to your business.
Can you handle high call volumes during call surges, after CAT events, storms or hurricanes?
Yes. AnswerForce is built to scale quickly and reliably to power your business through call surges. We’ve built a distributed team of receptionists to actively and easily manage call surges while maintaining service quality. Our team is based across the country (with overflow in Canada and the UK), so we can route calls away from affected areas.We’ve over 20 years of experience managing call surges, so whether it’s a major storm, hurricane, or natural disaster, our team is constantly monitoring forecasts to make sure we have enough staff on shift ready to support our restoration customers and other industries through CAT event call surges.