24/7 Live Answering
for Government.
The live answering service with a tech stack — included in all plans
- GOVERNMENT ANSWERING
Be Available to
Answer All Calls.Whether you're a federal or state-level agency, or a local government office, every call matters. From detailed constituent inquiries to follow-up calls, AnswerForce supports your team with 24/7 call answering and appointment booking software.
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PUBLIC SECTOR SUPPORT
Professional Care from People Who Care.
Urgent affairs don't often follow a 9-5 schedule, and neither does AnswerForce. If a constituent needs to reach your department in the middle of the night, a team of virtual receptionists can help.
Constant Availability
Our team answers 95% of calls within the first four rings. We ensure that important calls are resolved efficiently, during the business day and after hours.
Professional Receptionists
When people call your office, they want to speak to another person. Not a machine. With AnswerForce, every caller is greeted by a friendly agent working from a receptionist.
Easy Scheduling
Rushing out to speak with local businesses? Juggling internal meetings? Organizing sessions with constituents? We have you covered with accessible scheduling software.
- GOVERNMENT AGENCY ANSWERING PARTNER
How We Support You.
- Instantaneous access to a live agent
- Experience in handling more than 50 million calls
- Teleport video conferencing platform
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- YOUR GOVERNMENT ANSWERING TEAM
Stay Open to
Constituents, 24/7.- Bilingual call center agents
- Dedicated virtual receptionists with detailed scripts
- Average 5-star rated service (Trustpilot)
Frequently Asked Questions.
- Can you refer calls to my colleagues in the office?
You have complete control over what happens with your calls. If you wish to have particular inquiries or types of call redirected to your office, then we can do so!
- Will the virtual receptionists know how to handle government-focused calls?
Our professional call handlers are briefed on the needs of your department and the type of calls you receive. Additionally, when we begin working with you, we'll take key information from you to create a customized script. Your call script can be edited and refined in the self-service dashboard whenever you wish!
- We handle sensitive data. Will AnswerForce keep it safe?
Yes. All customer and caller data is kept secure. We only send call reports to the account registered with us, and we do not sell data on to other companies.
- Some of our calls come from Spanish speakers. Will this pose a problem?
Absolutely not. All of our plans include bilingual call answering solutions. We're flexible between English and Spanish-speaking callers. Find out more about our bilingual services here.
- How quickly will calls be answered?
Nobody likes to be kept waiting. That's why we answer 95% of calls within the first four rings.