24/7 HVAC
answering service.
There for your customers day and night. Call answering
support for HVAC contractors.
Missed calls = missed opportunities.
Be the HVAC business that wins the business. Answer every call, qualify every lead, and schedule follow-up appointments 24 hours a day.
Win more work with HVAC receptionists. Make people your competitive advantage.
Built for HVAC contractors.
Solutions built to grow your business. Extend your reach with answering services,
software tools, and integrations all included in your plan.
Proud members of
Flexible and scalable as you grow.
Get the flexibility your business needs with plans built to scale for call surges and as your business grows.
AnswerForce HVAC receptionists are an affordable alternative to hiring in-house.
Ebook
The HVAC
growth guide.
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Stay competitive
24 hours a day.
Answer long after you've put your tools down for the day. Our 24/7 reception service means your customers will be greeted by a real person regardless of when they call.
Real care is a people thing.
Explore After-hours answering
In our customers’ words.
Get your quote.
Discover some of the top features and benefits of a live answering service.
Frequently asked questions.
Have questions?
Call us (800) 461-8535 or
email us sales@answerforce.com
How can an answering service help to grow my HVAC business?
You need to be available 24 hours a day as an HVAC business, but that is hard and expensive to staff. With an HVAC answering service, you get the benefits of being open 24/7 in a much more cost-effective way than hiring in-house.
- After-hours calls, weekends, and holidays - having an HVAC after-hours answering service means you’ll stop missing after-hours calls, capture leads, and stop them from calling the competition.
- Emergency calls - when an emergency call comes in you need the customer to trust you will solve their problem, and quickly. With a specialty HVAC answering service you’ll answer professionally, capture the details, and be able to dispatch an on-call technician.
- Outbound calls to new leads - you’re paying a lot for your leads, you need to make sure you’re following up on them fast. With HVAC virtual receptionists from AnswerForce, you can improve your speed to lead with outbound calls to qualify leads and schedule estimates in minutes.
Can agents schedule appointments for my HVAC business?
Yes! You need CSRs that book estimates and schedule tune-ups, and with AnswerForce you can do that easily on the call. With customized scripts and scheduling software included in all HVAC answering plans, you can schedule estimates and maintenance visits with ease. AnswerForce also integrates with lots of HVAC software to make your existing processes more efficient.
Do you provide a bilingual answering service?
Yes. AnswerForce offers bilingual answering services for HVAC businesses. Answering calls in Spanish is crucial for HVAC businesses with large Spanish-speaking communities. Show your customers you value them with bilingual virtual receptionists, lead qualification, and scheduling.
Can agents handle sessional call surges?
Yes. AnswerForce is built to make it easy for HVAC businesses to manage seasonal call volume changes and call surges. All our plans are flexible, letting you change the number of minutes in your plan as your seasonal call volume changes. With our distributed team of HVAC receptionists across the country, it is even easier for us than a traditional HVAC call center to manage call surges after CAT events so you still get your calls answered in seconds.
How much does an HVAC answering service cost?
HVAC answering services vary in cost, based on how many calls you get and how complex your calls are. With AnswerForce, all our plans are charged by the minute. Each month you’ll have a certain number of minutes included in the cost, and our team will work with you to make sure calls are both welcoming and efficient.In your AnswerForce plan, you will get the first 30 calls under 30 seconds free each month, tools to make your calls more efficient, and integrations with your existing software.